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FAQs

How much does shipping cost?

All our items are shipped out separately unless you buy two or more of the same thing.

If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item.

Our factories, fulfillment centers and items are in various locations worldwide as United States, Australia, United Kingdom and China.

Some of them take annual leave at specific times, this may affect your order as not all our items have more than one supplier.

The items with over 30% of discount are not eligible for FREE shipping.

All our prices are in USD currency.

How long does delivery take?

Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@HobbiePlanet.com

If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Where are your products made/shipped from?

Our factories, fulfillment centers and items are in various locations worldwide as United States, Australia, United Kingdom and China.

Do you deliver products internationally?

Hobbie Planet successfully ships A LOT of apparel worldwide each day. We have many happy customers in every corner around the world!

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.

How do I check the status of my order?

You can track your order status by checking the shipping confirmation email sent within a week of your purchase. If you have any doubt, don't hesitate to contact us at support@HobbiePlanet.com.

After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 1-2 business weeks. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

I've placed an order with multiple items recently, can I combine them into one package?

Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… They will get to you! :-)

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

Hobbie Planet adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Returns

What is your Return Policy?

We strive our best to make your happy with every order. If there’s something that you’re not happy with in regards to your order (defective product, incorrect order or quantity, product damage during shipping, etc.) just contact us within 10 days of receiving your order.

We will be happy to assist you with your specific case and if your return is approved we will send you a replacement within 48 to 72 hours. Please do not return anything before contacting our Customer Service team by calling 1-833-444-8899 or emailing support@HobbiePlanet.com.

We reserve the right to deny any return request.

When are you not able to return my order?

If you accidentally placed an order with a wrong item/address, you will need to contact our Customer Service by calling 1-833-444-8899 or emailing support@HobbiePlanet.com in order to receive a resolution.

You’re not eligible for a return in the following situations:

  • The order is not corrected within 24 hours of delivery
  • The product is not broken or it is not defective or is damaged because of use or neglect
  • The product is not in the same condition when you received it
  • The product received is the correct ordered item 

How long does the return process usually take? 

Generally speaking processing returns takes 7 to 15 business days from the day when we received your return request. Our Customer Service team will contact you to keep you updated.

Please contact our Customer Service by calling 1-833-444-8899 or emailing support@HobbiePlanet.com if you need help with anything and we would be happy to help.